How to return/size exchange the product

Follow this guide to learn how to exchange your shoe size for the next level.

Before the start read our “Return policy” Click Here

01. Upload Return Request
02. Wait For Our Approvel
03. Send Product to Our Stores

STEP 1. Upload Return Request

First, you need to request you wanna change your shoe size. Go to the request page and click the “size exchange” option.

Check below example;

Fill all the details correctly. (Make sure double check). Then click send button. 

Check below example;

After that, you will come to the ending page. 

Check below example;

STEP 2.  Wait For Our Approvel

After your request, Our team will check your return request. As soon as possible we will inform you what to do next. ( Our response time can be up to 24hrs)

We communicate with you via email as you provided. Please keep checking your email inbox.

STEP 3.  Send Product to Our Store.

After our approval confirms, Then follow the below steps to sending your product to our stores. (our staff member contact with you via email)

1. Place your product in their box. ( Need to include products tags & bill)

2. Pack the shipping box and applied return address label outside of the box. (we provide return address via email)

3. Drop the box at any certis lanka courier office location.

“After receiving your box to our stores. We replace your correct shoe size as soon as possible.”

FAQs

What does the shipping cost for the return process?

You need to pay the shipping cost for your place to our store. We will pay to replace item shipping cost.

Example;
Your place to our stores’ shipping cost you need to pay.

Replace item: our store to your place delivery cost pay by kdenil shoes.

How I found the return address?

We will send you to return address via email as approval.

How many days have to return after purchase?

You can return the product within 7 days.

Please do not hesitate to contact us if you want any help. We are always ready for help. Contact us

KDENIL SHOES is the best genuine leather shoes online shopping website in SL.

Contact us.

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